Our Services
FoleyBridge Solutions offers comprehensive consulting and tiered support services designed to empower your business with a cost-effective, secure, and autonomous IT infrastructure.
Core Consulting Services
Our consulting services guide you through a seamless transition to a localized, open-source infrastructure, maximizing your ROI and control.
Infrastructure Assessment & Roadmapping
We perform thorough evaluations of existing cloud usage to pinpoint potential financial and operational enhancements through localized hosting. Deliverables include detailed cost-benefit analyses, comprehensive risk assessments, and a phased migration blueprint covering stakeholder obligations and resource allocations.
Migration Planning & Execution
We develop and deploy robust open-source infrastructures designed to minimize vendor lock-in and maximize long-term ROI. Our strategy begins with pilot implementations targeting high-impact workloads, gradually scaling your local hosting while balancing performance requirements with security measures.
IT Support Packages
Choose the level of support that fits your business needs. Each service area offers Bronze, Silver, and Gold tiers to match your requirements and budget.
Main Servers & System
We take care of your main business servers and the system that runs your virtual computers.
- Server & network optimization
- Security updates & maintenance
- Data recovery & protection
- Strategic IT planning & advice
Virtual Servers
We support your business's virtual computers, including their operating systems and main business programs.
- Proactive monitoring & issue prevention
- Software security & updates
- Data backup & protection
- Access & software support
Employee Computers & Kiosks
We help your employees with their computers, software, and hardware issues.
- Technical support & troubleshooting
- Computer performance optimization
- Data backup & protection
- Technology planning & consulting
Choose Your Perfect Support Level
Bronze
Essential support for businesses with basic IT needs
Silver
Enhanced protection and priority support for growing businesses
Gold
Premium coverage with fastest response times for critical systems
Feature Comparison
| Feature | Bronze | Silver | Gold |
|---|---|---|---|
| Remote Support | Business Hours Portal, Email, Phone |
Business Hours Portal, Email, Phone |
Extended Hours Portal, Email, Phone |
| Ticketing System Access | |||
| Basic Monitoring (Up/Down Alerts) | |||
| Enhanced Monitoring (CPU, RAM, Disk) | |||
| Proactive Performance Monitoring & Tuning | |||
| OS Security Patch Management | Monthly | Semi-Monthly | Semi-Monthly |
| 3rd-Party Application Patching | Semi-Monthly | Semi-Monthly | |
| Managed Endpoint Protection (AV/EPP) | |||
| Identity Threat Detection & Response (ITDR) | |||
| Managed Backup Solution | Standard (30-day retention) |
Enhanced (Extended retention) |
|
| Asset Tracking & Management | |||
| Preventative Maintenance | Quarterly | Monthly | |
| Vendor Liaison & Management | |||
| Strategic IT Reviews | Quarterly | ||
| Security Awareness Training | |||
| Monthly Reports | Basic | Enhanced | Comprehensive |
| Workstation Support Allocation | Pay-as-you-go | 0.5 hr/workstation (monthly pooled) |
Included |
Service Level Objectives (SLOs)
| Severity | Bronze Response |
Silver Response |
Gold Response |
Bronze Resolution |
Silver Resolution |
Gold Resolution |
|---|---|---|---|---|---|---|
| Critical (1) System Down |
1 hr | 1 hr | 30 min | Best Effort <24 hrs |
Next Biz Day | 8 hrs |
| High (2) Major Impact |
2 hrs | 1 hr | 1 hr | 2 days | 1 day | Next Biz Day |
| Medium (3) Minor Impact |
4 hrs | 2 hrs | 2 hrs | 5 days | 3 days | 2 days |
| Low (4) Inquiry |
Next Biz Day | Next Biz Day | 4 hrs | 10 days | 7 days | 5 days |